We hope that your experience with PetSimple is as effortless as possible, however, we do acknowledge that questions may arise.
IS SHIPPING REALLY FREE?
Yes, it is! As a thank you to our customers, shipping costs are on us. No matter where you live — worldwide.
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD currency. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate.
IS YOUR WEBSITE SECURE?
We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.
WHERE CAN I GET UPDATES ON MY ORDER?
We put together a handy shipping guide here. Please note customers are responsible for any customs and tax charges for their order.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Standard shipping time is 8 to 20 business days from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.
WHAT IS MY TRACKING NUMBER?
You will receive an email once your order ships that contains your tracking information. It is also available through your Order History on your profile under your order status. Orders are fulfilled in 2 to 4 days.
AMENDMENTS AND CANCELLATIONS
If you need to make changes to your order you will need to contact us within 24hrs of placing the order.