Policies

Shipping & Returns Policy

Shipping

We aim to process and ship all orders as quickly as possible.

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Shipping Time: Delivery usually takes 3–7 business days depending on your location and the shipping method selected at checkout.

  • Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

  • Incorrect Addresses: Please make sure your shipping information is accurate. We are not responsible for delays or lost packages due to incorrect addresses provided at checkout.

Returns & Exchanges

We want you to be happy with your purchase. If there is an issue, we’re here to help.

  • Return Window: Items may be returned within 14 days of delivery.

  • Condition of Items: Items must be unused, unwashed, and in their original packaging to qualify for a return.

  • Non-Returnable Items: For safety and hygiene reasons, certain items (such as opened food, treats, or used grooming items) are not eligible for return.

  • Return Shipping: Customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

To start a return, please contact us at [your email here] with your order number and reason for the return.

Refunds

  • Once your return is received and inspected, we will notify you.

  • Approved refunds will be issued to your original payment method.

  • Please allow 3–10 business days for the refund to appear depending on your bank or payment provider.

Damaged or Incorrect Items

If your item arrived damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery with photos of the issue. We will replace the item at no additional cost.